Form Builder

Company

Firstname

Lastname

Phone

Mobile

Email

Where does the problem occur?

How does the behavior deviate from the expected use case?

Expected behavior without problem

What errors does the system report? Are these documented? If so, how? (Here you can upload screenshots, export data and / or log entries, please click on the media icon on the right)

What errors does the system report? Are these documented? If so, how?

Here you can upload screenshots, export data and / or log entries

What caused the problem?

Duration of the problem (When was the problem first detected? / Did the problem already occur in the past? If yes, how was it resolved?)

What consequences does the problem have for the use of the application?

Urgency of the problem

Define the problem and determine the urgency of the problem.

Level 1: The problem has a critical impact on business processes. You cannot use the program, which has a critical impact on business operations. This condition requires an immediate solution.

Level 2: The problem has a significant impact on business operations. The program can be used, but is significantly restricted.

Level 3: The problem has a moderate impact on business processes. The program can be used, but some less important functions (functions that are not critical for business operations) are not available.

Level 4: The problem has a minimal impact on business operations. The problem has minimal impact on business operations or an acceptable workaround has been implemented.

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